PCN Care Co-ordinator

Salary Band: Up to £24,000 pro rota depending on experience.

Start Date: ASAP

Full Time / Permanent

Location: Fairford Leys PCN Hub

Share this role:

The Organisation

FedBucks is a federation of 45 GP practices covering a population of over 485,000 patients across Buckinghamshire. We began in 2016 and now employ around 200 members of staff across our head office sites, and our planned and unplanned care services.

As a GP Federation, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

Aylesbury Central Primary Care Network (PCN) is a collaboration of two practices in central Aylesbury, Whitehill Surgery and Berrycroft Community Health Centre, collectively we care for a patient population of 41,000. The successful applicant will be working with a team of clinical pharmacists and become part of a fast-moving PCN looking for innovative ways to meet our patient needs.

Job Summary

Primary Duties

This is an exciting opportunity for the ‘right’ person who wants to work supporting people by coordinating their health and social care services. We are seeking a dynamic individual who embraces change and is forth coming with innovative ideas to improve patient care. The care coordinator will be involved in supporting the clinical team to proactively identify and work with patients, including the frail/elderly and those with long-term conditions, to provide proactive, person-centred care planning, helping coordinate care, by bringing together the different specialists whose help that individual might need. This might involve a wide range of services, such as hospital care, community care, social care, housing and the voluntary sector.

This new role has been developed to support the delivery of better outcomes for patients living with multiple long-term conditions, to help them improve the quality of their life, fostering self-care, independence and patient choice. Supporting them to understand and manage their conditions and ensuring their changing needs are addressed.

In line with support provided to other staff groups, there will be networking and training opportunities across the network, to support the development of the care co-ordinator role within the network, and wider primary care in Buckinghamshire.

Responsibilities

Provide operational support within the care co-ordinator workstreams (listed below)
To act in the patients’ best interests, working to balance the complex demands of the service
To conduct patient and staff surveys
Provide administrative support for individual workstreams and projects for the PCN.
The post holder will be able to effectively prioritise their workload and have experience of exercising initiative and decision making without direct supervision.
Produce documents, briefing papers, reports and presentations using a range of office software.
To undertake specific assigned tasks, project support, or development / change work which may arise from time to time.
To provide support to the PCN senior management team in the running of key systems and procedures.
The post-holder will need to become familiar with all national and local quality standards for primary care.
The post holder will need to be familiar with the Direct Enhanced Services and key frameworks within this.
The successful candidate will undertake general administrative duties

Person Specification

Education / Qualification / Experience

Qualifications

GSCE or above in Maths and English
Higher level qualification such as NVQ in adult care Level 3
Qualification relevant to health or social care

Experience

Experience of working in health, social care and other support roles in direct contact with people, families or carers
Experience of working in a multi-professional team environment
Confident in using Email and sound IT knowledge
Good written English and excellent record keeping skills
Experience of working in primary care
Experience of working as a care coordinator
Experience or training in personalised care and support planning
Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Proficient in use of EMIS
Experience of working with reports in EMIS

Skills & Knowledge

Understanding of and commitment to equality, diversity and inclusion
Knowledge of policies and procedures, including confidentiality, safeguarding, long working, information governance and health and safety
Knowledge of how the wider NHS works, including PCNs
Knowledge of long term conditions and the complexities involved – medical, physical, emotional, and social

Personal Attributes

Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
Ability to provide a culturally sensitive service supporting patients from all backgrounds and communities, respecting lifestyles and diversity
Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
Ability to communicate effectively, with a wide variety of people
Ability to identify risk and assess/manage risk when working with individuals
Has an understanding of when it is appropriate to refer patients back to other health professionals/agencies, and of the limit of their own competencies
Ability to work collaboratively as part of a team
Demonstrates personal accountability, emotional resilience and works well under pressure
Able to organise, plan and prioritise and work on own initiative
Sound written and verbal communication skills
Shows commitment to professional and personal development
Willingness to work flexible hours when required to meet work demands
Prepared to travel to patient’s homes if required

Share this role:

Other Roles

PCN Health and Wellbeing Coach

Clinical role

An exciting opportunity has arisen for a Health and Wellbeing Coach to join our developing multidisciplinary team. Aylesbury Central Primary Care Network (AC PCN) is made up of 2 GP practices based in the central Aylesbury with a patient population of 40,000+ patients.

Salary Band: £24,000 – £28,000

Start Date: ASAP (Interviews will be on Tuesday 23rd of April)

Full Time / Permanent

Location: Across the PCN sites

PCN Care Co-ordinator

Share this role:

The Organisation

Job Summary

Primary Duties

Responsibilities

Person Specification

Education / Qualification / Experience

Skills & Knowledge

Personal Attributes

Share this role:

Other Roles

Sorry! Requests are currently closed due to staff shortages

Please leave your name and e-mail address to be notified when submissions are open again

By submitting your name and email address you agree to Aylesbury Central PCN to contact you regarding Health & Wellbeing coaching.

Healthier Lifestyle, Happier You!

Features of the programme