Improving Access with Robotic Process Automation (RPA) at Aylesbury Central PCN
Robotic Process Automation (RPA) can play a vital role in supporting digital transformation in
primary care and PCNs. RPA can assist with demand and capacity requirements helping at its basis to automate repetitive and basic clinical processes to free up resources to focus on higher value tasks and actions for greater benefit of patient care.
Aylesbury Central PCN are working in partnership with Hanley Consulting (Local healthcare experts) to roll out EDATT, known to you as patients as ‘Your Digital Assistant’.
The Digital Assistant offers automated digital support to patients from the telephone call queue and other digital channels such as practice websites and the Aylesbury Central facebook page.
Patients are guided through to completing their administrative or clinical task digitally -making your tasks simpler and much quicker to action!
We are already seeing fantastic results across one of our practices, and really can’t wait to share more with you.