PCN GP Assistant
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FedBucks is a federation of 45 GP practices covering a population of over 485,000 patients across Buckinghamshire. We began in 2016 and now employ around 200 members of staff across our head office sites, and our planned and unplanned care services.
As a GP Federation, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.
Aylesbury Central Primary Care Network (PCN) is a collaboration of two practices in central Aylesbury, Whitehill Surgery and Berrycroft Community Health Centre, collectively we care for a patient population of 41,000. The successful applicant will be working with a team of clinical pharmacists and become part of a fast-moving PCN looking for innovative ways to meet our patient needs.
General Practice Assistants (GPAs) form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.
There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
• Completing basic (non-opinion) forms for the GP to approve and sign (such as insurance forms, mortgage forms, DS1500, prescription exemption, waste collection).
• Preparing patients prior to going in to see the GP.
• Performing initial clinical observations, which include urinalysis, BMI, ECGs, phlebotomy, SATS, Temperature, Pulse Postural BP, Peak Flow Tests.
• Completing initial mental health checks (e.g., depression score, anxiety score)
• Arranging appointments, referrals and follow up appointments of patients.
• Completing Glucose Screening Tests for patients and testing for Ketones.
• Submitting referrals as directed by GPs, through EMIS – including two week waits, urgent referrals, District Nurse referrals and Wheelchair Service referrals.
• Taking patient’s blood pressure, including Manual Blood Pressure checks.
• Sending basic letters to patients or consultations, as directed by GP’s.
• Taking Blood Tests and reviewing the results to mark normal results as complete or refer abnormal results to a GP.
• Explaining treatment and follow up procedures to patients.
• Helping the GP liaise with outside agencies, e.g. contacting an on-call doctor by phone to ask advice or helping to arrange admission while the GP continues with their consultation(s).
• Providing sickness absence cover for administration and clinical duties within multi-disciplinary teams (e.g., phlebotomy clinics).
Education / Qualification / Experience
- GPA recognised training qualification
- GCSE Grades 4-9 or equivalent in Maths and English
- NHS / primary care general practice experience
- Experience in delivering basic clinical support to patients
- Background in administration
- Experience using healthcare systems, such EMIS, Docman
- Excellent communication skills (written, oral and presenting)
- Confident with multiple forms of technology
- Competent IT skills
- High attention to detail
- Ability to maintain high confidentiality at all times
- Ability to work autonomously
- Ability to receive and provide complex information which may be sensitive
- Able to understand basic health needs of patients in their care
- Adaptable to changing priorities and targets
Skills & Knowledge
Personal / Professional Development
• Post holder must hold a GP Assistant Certificate qualification
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend all relevant annual updates
• Inform the lead GP of any concerns regarding GPA role and any professional development needed
• Be aware of own professional boundaries and what to do when you have reached them
• The post-holder will strive to maintain quality within the Practices and PCN, and will:
• Alert other team members to issues of quality and risk
• Work to practice protocols
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources
The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Be familiar in all mediums of communications such as email, tasks, telephone etc
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly
• Communicate effectively to outside agencies
• Communicate clearly with their lead GP
- Excellent interpersonal skills
- Motivated and proactive
- Positive mindset
- Shows care and compassion
- Supportive of other team members
- Professional and open to feedback
- Confident, assertive and resilient
- Flexible and cooperative
- Ability to work under pressure
- Able to deal with change
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full UK driving licence, with vehicle access